Canada Protection Plan Terms and Conditions
British Columbia Protection Plan Terms and Conditions
This document will cover:
1. Plan Introduction
1.1. Welcome to Your [iRobot Protection Plan Agreement]. This document outlines all the details of Your Plan, such as coverage information, instructions on how to file a claim, cancellation policies, and lots more. Please reach out to iRobot at [Contact Us] or [1-877-855-8593] should you have any questions.
1.2. This is not an insurance policy. This Plan is not available for sale in British Columbia or anywhere outside of Canada.
2. Your Responsibilities
2.1. Please read these terms and conditions carefully so that You fully understand Your coverage under this Plan. There are some limits, conditions, obligations, and exclusions designed to keep this Plan affordable for You and manageable for Us.
2.2. This Plan does not replace Your manufacturer warranty, maintenance plan, or insurance policy You may have for the Covered Product.
2.3. You must maintain the Covered Product as recommended by the manufacturer's owner’s manual or any other warranty included with the product.
2.4. You must keep this Plan, and Your Purchase Confirmation as you may be required to produce them to obtain service. Refer to Your Purchase Confirmation to determine the Term, Coverage Type, and Service Type of this Plan, and if there is a deductible required to obtain service.
3. How to File a Claim
3.1. Please contact iRobot for assistance with initial troubleshooting and any additional customer support needs. You can reach iRobot customer support by calling the toll-free number at [1-877-855-8593] or by emailing [Contact Us].
3.2. In order to file a claim You will need tocontact iRobot and You will be advised on how to obtain service or a replacement. To do so, go online at [support.irobot.ca] or call the toll-free number at [1-877-855-8593] between [9:00am - 9:00pm EST]. Please note that iRobot is not the Administrator and you may be contacted by the Administrator during the claim process.
3.3. Do not return the Covered Product to the Selling Retailer or obtain unauthorized service without instruction from iRobot or the Administrator.
4. Definitions
4.1. Administrator: [Extend, Inc., Scotia Plaza, Suite 2100, 40 King Street West, Toronto, Ontario M5H 3C2].
4.2. Obligor: In all provinces and territories except in British Columbia where this Plan is not available for purchase, the Obligor of this Plan is Extend Inc. [Scotia Plaza, Suite 2100, 40 King Street West, Toronto, Ontario M5H 3C2].
4.3. Extend, Our, Us, or We: the Obligor obligated to perform under this Plan.
4.4. Selling Retailer: the entity selling the Covered Product(s) and this Plan as shown on Your Purchase Confirmation.
4.5. You, Your, or Purchaser: the purchaser of the Covered Product(s) and this Plan, and any authorized transferee/assignee of the purchaser.
4.6. Purchase Confirmation: Your sales invoice or receipt or purchase confirmation email from Extend for the purchase of this Plan.
4.7. Plan or Agreement: this agreement between You and Us.
4.8. Covered Product: the iRobot product which You purchased concurrently with this Plan. The covered product will include accessories used in conjunction with the iRobot product and sold by the Selling Retailer as a bundle with the iRobot product under a single SKU number.
4.9. Plan Price: the price You paid for this Plan which will not exceed $200.
4.10. Coverage Term: the period that Your Covered Product is covered under this Plan as shown on Your Purchase Confirmation. Our obligations under this Plan will cease at the end of this period unless ending earlier according to the terms of this Plan.
4.11. Coverage Type: the coverage You purchased as shown on Your Purchase Confirmation. See Section 8 for more details.
4.12. Service Type: determines how We will handle approved claims of the Covered Product and is shown on Your Purchase Confirmation. See Section 8 for more details.
4.13. Deductible: the applicable deductible, if any, for claims. Any Deductibles will be shown on Your Purchase Confirmation.
4.14. Purchase Price: the price You paid for the Covered Product.
4.15. Purchase Date: the date that You purchased the Plan and is shown on your Purchase Confirmation.
5. Eligibility
The following products are eligible for coverage:
5.1. iRobot Products, such as robot vacuums, robot mops, coding robots, root educational robots, product accessories and rechargeable batteries.
6. What is Covered
6.1. STANDARD PLANS cover mechanical or electrical failure of the Covered Product due to a defect in materials or workmanship that is experienced during normal usage during the Coverage Term. Your coverage is based on the Coverage Type (shown on the Purchase Confirmation and described in Section 8) and begins upon the start of the Coverage Term, but only applies to failures that occur after the expiration of the manufacturer or retailer warranty. This Plan does not replace Your manufacturer warranty, maintenance plan, or insurance policy You may have for the Covered Product.
6.2. ENHANCED COVERAGE
6.2.1. Battery Coverage: If You purchased a Plan that includes battery coverage as shown on Your Purchase Confirmation, in addition to the coverage described in 6.1 above, Your Plan will include up to [one (1) battery] repair or replacement if the rechargeable batteries that are included with the Covered Product fail due to a defect in materials or workmanship during the Coverage Term. If a Continuous Monthly Plan, You are limited to one (1) battery replacement claim per year. You will be required to pay a Deductible if a Deductible is shown on Your Purchase Confirmation and We may require You to return Your original defective battery to Us to receive a replacement battery. Battery coverage is only available for Covered Products that are new or manufacturer certified refurbished products. There is no coverage for failures covered or those that should be covered by any manufacturer or retailer warranty.
7. What is Not Covered
7.1. ALL PLANS: The following is not Covered by Your Plan, unless specifically provided in the “What is Covered” section:
7.1.1. products not originally covered by a manufacturer’s warranty or retailer guarantee unless the product is certified used or refurbished,
7.1.2. products with less than an original thirty (30) days manufacturer’s parts and labor limited warranty unless a designated used or refurbished Plan was purchased as shown on Your Purchase Confirmation,
7.1.3. product repairs that should be covered by the manufacturer’s warranty or are a result of a recall, regardless of the manufacturer’s ability to pay for such repairs,
7.1.4. failures covered by any insurance policies or other agreements,
7.1.5. cleaning, periodic checkups, or preventive maintenance,
7.1.6. damage from pre-existing conditions that occurred prior to the Coverage Term,
7.1.7. parts requiring replacement or repairs due to normal wear and tear unless resulting in a covered failure, and items normally designed to be periodically replaced by You during the life of the product, including but not limited to batteries (unless Enhanced Coverage has been purchased and applies to the battery), light bulbs, belts, etc.,
7.1.8. damage from abnormal use, abuse, misuse, mishandling, neglect, introduction of foreign objects into the Covered Product, unauthorized modifications or alterations to a Covered Product,
7.1.9. damage to items caused by a battery leakage,
7.1.10. failure caused by Your lack of following the manufacturer’s instructions for operation and care of the Covered Product,
7.1.11. damage due to fluctuations or interruptions in electric power, ISP (internet service provider) service or wireless networks, including failures due to weak and/or inconsistent wireless signal strength,
7.1.12. damage to hardware, software, and data and any support, configuration, installation or reinstallation of any software or data,
7.1.13. external causes of any kind, including third party actions, fire, theft, insects, animals, exposure to weather, windstorm, sand, dirt, hail, earthquake, flood, water, acts of God or consequential loss of any nature,
7.1.14. loss or damage caused by invasion, rebellion, riot, strike, labor disturbance, lockout, or civil commotion,
7.1.15. lost or stolen Covered Products,
7.1.16. incidental, consequential, or secondary damages, including loss, damage or injury to person(s) or property, or delay in rendering service under this Plan or loss of use during the period You are awaiting a replacement,
7.1.17. any product purchased for or used at any time for commercial purposes or on a rental basis,
7.1.18. failures that occur outside of Canada, the 50 states of the United States of America and the District of Columbia,
7.1.19. damage to non-functional or aesthetic parts or components that does not affect the functionality of the Covered Product,
7.1.20. scratches, peeling & dents,
7.1.21. unauthorized repairs and/or parts,
7.1.22. battery failure if the battery has short-circuited, the seals of the battery enclosure or the cells are broken or show evidence of tampering or the battery has been used in equipment other than the Covered Product,
7.1.23. cost of installation, setup or diagnostic charges of the Covered Product, except as specifically provided herein,
7.1.24. accessories used in conjunction with a Covered Product, including, but not limited to, remote controls, unless included as a part of the Covered Product in accordance with section 4.8,
7.1.25. any loss other than a covered failure,
7.1.26. service where no problem can be found,
7.1.27. noises or squeaks,
7.1.28. failures which are not reported during the Coverage Term,
7.1.29. any failure or condition that results from abnormal usage of the Covered Product.
8. Coverage Type, Service Procedures and Limit of Liability
8.1. Depending on the Coverage Type and Service Type defined on Your Purchase Confirmation, We will take the following actions:
8.1.1. For Replacement Plan Coverage Types:
We will replace Your Covered Product or the damaged part with a new or refurbished unit or a part of like or similar quality up to the Limit of Liability. The replacement product or part may be of a future or current version of Your original Covered Product or part.Continuous Monthly Plans are only eligible to receive a refurbished unit.
8.1.2. For Repair Plan Coverage Types: We will repair or, at Our discretion, replace Your Covered Product with a new product of equal features and functionality up to the Limit of Liability.
8.1.3. For All Plan Types
(a) In cases where replacement is not reasonably possible, You will be paid a cash settlement reflecting the replacement cost of a new product not to exceed the Limit of Liability.
(b) Coverage for Your replacement product will require the purchase of a new Plan, unless otherwise noted for Continuous Monthly Plans.
8.1.4. Service will be done according to the method defined on Your Plan and described below:
(a) Carry-In: Unless otherwise provided in this Plan, Covered Products must be delivered and picked up by You at Our authorized service center during normal business hours.
(b) Depot: We will provide You with a prepaid shipping label for You to ship Your failed Covered Product to Our repair facility. You may be responsible for all costs of postage, insurance, packaging, and shipping. Your Covered Product must be properly protected with bubble wrap or other protective materials. We are not responsible for and have no liability for products damaged during shipping. Your repaired Covered Product will be mailed back to You at no charge.
(c) On-Site: Service will be performed in Your home as indicated on Your sales receipt or invoice. The authorized service center may opt to remove the Covered Product to perform service in-shop. Your Covered Product will be returned upon completion.
8.1.5. Limit of Liability
(a) Replacement Plan Coverage Types
The most We will pay under Replacement Plans, other than Continuous Monthly Plans, is the Purchase Price of the Covered Product, excluding sales tax, delivery, and handling. This Plan shall expire upon replacement of Your Covered Product or payment to You of a cash settlement in lieu of replacement. For Continuous Monthly Plans, the Agreement shall expire after We have replaced Your Covered Product two (2) times with a refurbished product (excluding claims where We only replace the battery for Your Covered Product) during Your Plan term.
(b) Repair Plan Coverage Types
The most we will pay under the Repair Plan for all repairs or replacements is the Purchase Price of the Covered Product, excluding sales tax, delivery, and handling. This Plan shall expire upon the replacement of Your Covered Product or payment to You of a cash settlement In lieu of replacement or if the total of all repairs or replacements exceeds the Purchase Price of the Covered Product, excluding sales tax, delivery, and handling.
8.1.6. No Lemon Policy: During the term of this Plan, and subject to Our Limit of Liability, after three (3) service repairs have been completed on the same component of an individual Covered Product and that Covered Product component requires a fourth repair, as determined by Us, We will replace it with a product of comparable performance. This Plan shall expire upon replacement of Your Covered Product or payment to You of a cash settlement in lieu of replacement.
8.1.7. All repairs, other than emergency repairs described in section 8.1.8 below,must be authorized by the Administrator prior to performance of work or else claims may be denied. If You refuse service after We have dispatched the repair servicer to Your location, You will be billed for that servicer’s applicable trip charge.
8.1.8. If an emergency situation occurs after normal business hours and We cannot be reached, You can proceed with repairs. If covered under the terms of this Plan, We will reimburse You or the service vendor in accordance with the Plan provisions, up to the Limit of Liability. You must submit all receipts and documentation within 48 hours of the emergency situation.
8.1.9. SERVICE COSTS, TRIP CHARGES, BREAKDOWN CHARGES, INSPECTION FEES OR ESTIMATE CHARGES FOR REPAIRS NOT COVERED UNDER THIS AGREEMENT ARE YOUR RESPONSIBILITY.
9. Monthly Plans
9.1. Monthly Paid Term Plans: If You select a Plan for a set period (e.g., 24 months) and pay for it monthly, coverage under Your Plan will continue for the set Coverage Term, unless it is renewed, cancelled or Our obligations under the Plan become fulfilled in their entirety in accordance with the Limit of Liability. Until the Plan described in this paragraph is cancelled or Our obligations under this Plan become fulfilled, You authorize Administrator/Selling Retailer to charge Your credit or debit card for the amount specified on Your Purchase Confirmation, plus tax, for each month of the Coverage Term specified on Your Purchase Confirmation. Your account must be current to receive service.
9.2. Continuous Monthly Plans: If You select a Plan that automatically renews on a month-to-month basis, coverage under Your Plan will continue and You authorize Administrator/Selling Retailer to charge Your credit or debit card for the amount specified on Your payment receipt each month until Your Plan is cancelled, We have fulfilled Our obligations under this Plan in accordance with the Limit of Liability, or We discontinue the monthly renewals. Your account must be current to receive service.
If You choose month to month coverage, this Plan renews automatically at the end of every month. If You no longer wish to renew your coverage at any point in time, please see section 10 of Your Plan for information on how to cancel. We may change the monthly charge for the Plan, the administration of the Plan, or the terms and conditions of the Plan from time to time upon at least thirty (30) days written notice to You. Your continued use of the Plan and payment of the charges, after such notice, constitutes Your acceptance of the changes. Your coverage shall continue from month-to-month until terminated by You or by Us.
10.Cancellation
10.1. You may cancel this Plan for any reason at any time. If You request cancellation within sixty (60) days of the Purchase Date and no claims have been made under the Plan, You will receive a 100% refund of the full Purchase Price of the Plan. For any other cancellation requests, You will receive a pro-rata refund (based on the elapsed Coverage Term) of the Purchase Price of the Plan, less the costs of claims under this Plan, and less an administrative fee not to exceed the cost of the Plan or [$50], whichever is less.
10.2. If You cancel this Plan within sixty (60) days from the Purchase Date, and if no claim has been made under the Plan, then We will pay a ten percent (10%) penalty for each month that a refund is not provided within thirty (30) days of Your notice of cancellation.
10.3. We may not cancel this Plan except for fraud, material misrepresentation, or non-payment by You, or if required to do so by a regulatory authority. A written notice will be provided at least thirty (30) days prior to cancellation at Your last known address, with the effective date for the cancellation and the reason for cancellation. Return of the premium is based upon 100% of the unearned pro-rata premium based on the elapsed Coverage Term less the costs of repairs made (if any).
10.4. If this Plan was inadvertently sold to You on a product which was not intended to be covered by this Plan, We will cancel this Plan and return the full purchase price of the Plan to You.
10.5. If the Coverage Term indicated on Your Purchase Confirmation is “Monthly”, coverage continues if the monthly Plan fees are paid by You in full by the billing due date. This Plan will renew automatically monthly and will continue to renew until canceled by You or Us, or if full payment is not received by the billing due date. We may non-renew this Plan for any reason at any time. For Continuous Monthly Plans, We have the right to modify rates and/or Plan provisions. Notice of any changes to rate and/or Plan provisions will be given to You, in writing, at least thirty (30) days prior to implementation. You may terminate coverage by giving written notice at any time prior to the effective date of the change.
11.Conditions
11.1. Renewal: Renewal of your Plan will be at Our discretion.
11.2. Transferability: This Plan is transferable at no additional fee by the original purchaser for the balance of the original Coverage Term. To continue coverage under this Plan for the new owner, the Covered Product must be registered by emailing [support@extend.com} and providing the date of new ownership, new owner’s name, complete address, and telephone. The manufacturer’s warranty may not be transferable. This Plan does not replace the manufacturer’s warranty and provides no coverage therein, except as noted above.
11.3. Territory: The sale of the Plan is limited to persons living in the geographic area of Canada (exclusive of British Columbia).
11.4. Subrogation: If We pay or render service for a loss, We may require You to assign Us Your rights of recovery against others. We will not pay or render service for a loss if You impair these rights to recovery. Your rights to recover from others may not be waived. You will be made whole before We retain any amount We may recover.
11.5. Currency: All references to currency in this Plan are in Canadian dollars.
12.Legal Disclosures
12.1. Entire Agreement: This Plan, together with Your Purchase Confirmation and sales receipt or other proof of purchase of the Covered Product(s) shall collectively constitute the entire Plan relating to Your coverage. These documents will confirm Your eligibility to receive service under this Plan. Your Purchase Confirmation describes the Covered Product(s) and the Coverage Term of this Plan. No verbal or written representations by any Selling Retailer or marketing materials outside of this Plan shall be of any legal effect to this Plan.
12.2. Severability: Any provision contained herein which is found to be contrary to applicable laws shall be deemed null and void and the remaining provisions shall continue in full force and effect.
13. Personal Information
13.1 Personal information, which includes information about an identifiable individual collected in connection with the Plan (“Personal Information”), will be collected, used and disclosed by iRobot for the purposes of administering the Plan, including investigating, assessing and processing claims, creating and maintaining records, and providing customer service. iRobot may exchange Personal Information as necessary for the purposes described above and Personal Information may also be used and disclosed for other purposes with your consent or as permitted or required by law. For more information or to request access to and correction of your Personal Information, please contact iRobot in writing at the email address provided in section 3.1. of this Plan. You may also obtain a copy of Our privacy policy at [iRobot privacy page]
To obtain a large-type copy of the terms and conditions of this Plan, please call, toll-free [1-877-855-8593]
1. Policy Introduction
1.1. Welcome to Your iRobot Protection Policy. This document outlines all the details of Your Policy, such as coverage information, instructions on how to file a claim, cancellation policies, and lots more. Please reach out to the Administrator at [support@extend.com] or [1-833-740-1286] should you have any questions.
1.2. This is an insurance policy. This Policy is not available for sale anywhere outside of British Columbia.
2.1. Please read these terms and conditions carefully so that You fully understand Your coverage under this Policy. There are some limits, conditions, obligations, and exclusions designed to keep this Policy affordable for You and manageable for Us.
2.2. This Policy does not replace Your manufacturer warranty, maintenance plan, or other insurance policy You may have for the Covered Product. Any failures that occur during Your manufacturer warranty or are covered by any other agreements are excluded for coverage under this Policy.
2.4. You must keep both this Policy and Your Purchase Confirmation as you may be required to produce them to obtain service. Refer to Your Purchase Confirmation to determine the Coverage Term and Service Type of this Policy, and if there is a Deductible required to obtain service.
3.1. Please contact iRobot for assistance with initial troubleshooting and any additional customer support needs. You can reach iRobot customer support by calling the toll-free number at [1-877-855-8593] or by emailing [Contact Us]. For questions on this Policy, You will need to contact the Administrator at [1-833-740-1286].
3.2. In order to file a claim please contact iRobot as soon as practicable after the failure occurs by going online at [support.irobot.ca] or calling the toll-free number at [1-877-855-8593] between [9:00am - 9:00pm EST]. They will determine if Your iRobot manufacturer’s warranty was in effect at the time of the failure and, if not, the Administrator will contact You to determine coverage under this Policy and answer Your questions about the claim process.
3.3. For a claim under this Policy, You may be required to submit a copy of Your Policy and Purchase Confirmation, and other information as We may reasonably need.
3.4. In the event of a claim under this Policy, do not return the Covered Product to the Selling Retailer or obtain unauthorized service without instruction from the Administrator.
4.1. Administrator: Extend, Inc., 2200 HSBC Building, 885 West Georgia Street, Vancouver, British Columbia V6C 3E8.
4.2. Coverage Term: the period that Your Covered Product is covered under this Policy as shown on Your Purchase Confirmation. Our obligations under this Policy will cease at the end of this period unless ending earlier according to the terms of this Policy.
4.3. Covered Product: the iRobot product which You purchased concurrently with this Policy as shown on the Purchase Confirmation,. The covered product will include accessories used in conjunction with the iRobot product and sold by the Selling Retailer as a bundle with the iRobot product under a single SKU number.
4.4. Deductible: the applicable deductible, if any, for claims. Any deductibles will be shown on Your Purchase Confirmation.
4.5. Insurer: Continental Casualty Company, 66 Wellington Street West, Suite 3700, Toronto, Ontario M5K 1J5, Canada, telephone 1(800)831-4262.
4.6. Our, Us, or We: the Insurer obligated to perform under this Policy.
4.7. Policy Premium: the price You paid for this Policy as shown on the Purchase Confirmation.
4.8. Policy: this insurance agreement between You and Us.
4.9. Purchase Confirmation: Your confirmation email from the Administrator for the purchase of this Policy.
4.10. Purchase Price: the price You paid for the Covered Product.
4.11. Selling Retailer: the entity selling the Covered Product(s) and this Policy as shown on Your Purchase Confirmation.
4.12. Service Type: determines how We will handle approved claims of the Covered Product as shown on Your Purchase Confirmation. See Section 8 for more details.
4.13. You, Your, Insured, or Purchaser: the purchaser of the Covered Product(s) and insured under this Policy as shown on the Purchase Confirmation, and any authorized transferee/assignee of the insured.
6.1. STANDARD PLANS cover mechanical or electrical failure of the Covered Product due to a defect in materials or workmanship that is experienced during normal usage during the Coverage Term. Your coverage begins upon the start of the Coverage Term, but only applies to failures that occur after the expiration of the manufacturer or retailer warranty. This Policy does not replace Your manufacturer warranty, maintenance plan, or other insurance policy You may have for the Covered Product.
6.2.1. Battery Coverage: If You purchased a Policy that includes battery coverage as shown on Your Purchase Confirmation, in addition to the coverage described in 6.1 above, Your Policy will include up to [one (1) battery] repair or replacement if the rechargeable batteries that are included with the Covered Product fail due to a defect in materials or workmanship during the Coverage Term. If a Continuous Monthly Policy, You are limited to one (1) battery replacement claim per year. You will be required to pay a Deductible if a Deductible is shown on Your Purchase Confirmation and We may require You to return Your original defective battery to Us to receive a replacement battery. Battery coverage is only available for Covered Products that are new or manufacturer certified refurbished products. There is no coverage for failures covered or those that should be covered by any manufacturer or retailer warranty.
7.1. ALL PLANS: The following is not Covered by Your Policy, unless specifically provided in the “What is Covered” section:
7.1.2. products with less than an original thirty (30) days manufacturer’s parts and labor limited warranty unless a designated used or refurbished Policy was purchased as shown on Your Purchase Confirmation,
7.1.4. failures covered by any other insurance policies or agreements,
7.1.16. incidental, consequential, or secondary damages, including loss, damage or injury to person(s) or property, or delay in rendering service under this Policy or loss of use during the period You are awaiting a replacement,
8. Service Procedures and Limit of Liability
8.1. Depending on the Service Type defined on Your Purchase Confirmation, We will take the following actions:
8.1.1. We will repair or, at Our discretion, replace Your Covered Product with a new product of equal features and functionality up to the Limit of Liability.
(b) Coverage for Your replacement product will require the purchase of a new Policy, unless otherwise noted for Continuous Monthly Policies.
8.1.2. Service will be done according to the Service Type shown on Purchase Confirmation and described below:
(a) Carry-In: Unless otherwise provided in this Policy, Covered Products must be delivered and picked up by You at Our authorized service center during normal business hours.
8.1.3. Limit of Liability
The most we will pay under the Policy for all repairs or replacements is the Purchase Price of the Covered Product, excluding sales tax, delivery, and handling. This Policy shall expire upon the replacement of Your Covered Product or payment to You of a cash settlement In lieu of replacement or if the total of all repairs or replacements exceeds the Purchase Price of the Covered Product, excluding sales tax, delivery, and handling.
8.1.4. No Lemon Policy: During the term of this Policy, and subject to Our Limit of Liability, after three (3) service repairs have been completed on the same component of an individual Covered Product and that Covered Product component requires a fourth repair, as determined by Us, We will replace it with a product of comparable performance. This Policy shall expire upon replacement of Your Covered Product or payment to You of a cash settlement in lieu of replacement.
8.1.5. All repairs, other than emergency repairs described in section 8.1.6 below, must be authorized by the Administrator prior to performance of work or else claims may be denied. If You refuse service after We have dispatched the repair servicer to Your location, You will be billed for that servicer’s applicable trip charge.
8.1.6. If an emergency situation occurs after normal business hours and We cannot be reached, You can proceed with repairs. If covered under the terms of this Policy, We will reimburse You or the service vendor in accordance with the Policy provisions, up to the Limit of Liability. You must submit all receipts and documentation within 48 hours of the emergency situation.
8.1.7. SERVICE COSTS, TRIP CHARGES, BREAKDOWN CHARGES, INSPECTION FEES OR ESTIMATE CHARGES FOR REPAIRS NOT COVERED UNDER THIS AGREEMENT ARE YOUR RESPONSIBILITY.
9. Monthly Policies
9.1. Monthly Paid Term Policies: If You select a Policy for a set period (e.g., 24 months) and pay for it monthly, coverage under Your Policy will continue for the set Coverage Term, unless it is renewed, cancelled or Our obligations under the Policy become fulfilled in their entirety in accordance with the Limit of Liability. Until the Policy described in this paragraph is cancelled or Our obligations under this Policy become fulfilled, You authorize Administrator/Selling Retailer to charge Your credit or debit card for the amount specified on Your Purchase Confirmation, plus tax, for each month of the Coverage Term specified on Your Purchase Confirmation. Your account must be current to receive service.
9.2. Continuous Monthly Policies: If You select a Policy that automatically renews on a month-to-month basis, coverage under Your Policy will continue and You authorize Administrator/Selling Retailer to charge Your credit or debit card for the amount specified on Your payment receipt each month until Your Policy is cancelled, We have fulfilled Our obligations under this Policy in accordance with the Limit of Liability, or We discontinue the monthly renewals. Your account must be current to receive service.
If You choose month to month coverage, this Policy renews automatically at the end of every month. If You no longer wish to renew your coverage at any point in time, please see section 10 of Your Policy for information on how to cancel. We may change the monthly charge for the Policy, the administration of the Policy, or the terms and conditions of the Policy from time to time upon at least thirty (30) days written notice to You. Your continued use of the Policy and payment of the charges, after such notice, constitutes Your acceptance of the changes. Your coverage shall continue from month-to-month until terminated by You or by Us.
10. Cancellation
10.1 You may cancel this Policy for any reason at any time by calling the toll-free number at [1-833-740-1286] or by emailing [support@extend.com]. If You request cancellation within sixty (60) days of the date of the Policy purchase as shown on the Purchase Confirmation and no claims have been made under the Policy, You will receive a 100% refund of the full Policy Premium. For any other cancellation requests, You will receive a pro-rata refund (based on the elapsed Coverage Term) of the Policy Premium, less the costs of claims under this Policy, and less an administrative fee not to exceed the cost of the Policy or [$50], whichever is less.
10.2. We may not cancel this Policy except for fraud, material misrepresentation, or non-payment by You, or if required to do so by a regulatory authority. A written notice will be provided at least thirty (30) days prior to cancellation at Your last known address, with the effective date for the cancellation and the reason for cancellation. A refund of the Policy Premium is based upon 100% of the unearned pro-rata Policy Premium based on the elapsed Coverage Term less the costs of repairs made (if any).
10.3. If this Policy was inadvertently sold to You on a product which was not intended to be covered by this Policy, We will cancel this Policy and return the full purchase price of the Policy to You.
10.4. If the Coverage Term indicated on Your Purchase Confirmation is “Monthly”, coverage continues if the monthly Policy fees are paid by You in full by the billing due date. This Policy will renew automatically monthly and will continue to renew until canceled by You or Us, or if full payment is not received by the billing due date. We may non-renew this Policy for any reason at any time. For Continuous Monthly Policies, We have the right to modify rates and/or Policy provisions. Notice of any changes to rate and/or Policy provisions will be given to You, in writing, at least thirty (30) days prior to implementation. You may terminate coverage by giving written notice at any time prior to the effective date of the change.
11. Conditions
11.1. Renewal: Renewal of your Policy will be at Our discretion.
11.2. Transferability: This Policy is transferable to another British Columbia resident at no additional fee by the original purchaser for the balance of the original Coverage Term. To continue coverage under this Policy for the new owner, the Covered Product must be registered by emailing [support@extend.com] and providing the date of new ownership, new owner’s name, complete address, and telephone. The manufacturer’s warranty may not be transferable. This Policy does not replace the manufacturer’s warranty and provides no coverage therein, except as noted above.
11.3. Territory: The sale of the Policy is limited to persons residing in British Columbia.
11.5. Currency: All references to currency in this Policy are in Canadian dollars.
12.1. Entire Agreement: This Policy, together with Your Purchase Confirmation and sales receipt or other proof of purchase of the Covered Product(s) shall collectively constitute the entire Policy relating to Your coverage. These documents will confirm Your eligibility to receive service under this Policy. Your Purchase Confirmation describes the Covered Product(s) and the Coverage Term of this Policy. No verbal or written representations by any Selling Retailer or marketing materials outside of this Policy shall be of any legal effect to this Policy.
12.2. Severability: Any provision contained herein which is found to be contrary to applicable laws shall be deemed null and void and the remaining provisions shall continue in full force and effect. Every action or proceeding against an insurer for the recovery of insurance money payable under the contract is absolutely barred unless commenced within the time set out in the Insurance Act.
13.Personal Information
13.1. Personal information, which includes information about an identifiable individual collected in connection with the Policy (“Personal Information”), will be collected, used and disclosed by the Administrator and the Insurer for the purposes of administering the Policy, including investigating, assessing and processing claims, creating and maintaining records, and providing customer service. We or the Administrator may exchange Personal Information as necessary for the purposes described above and Personal Information may also be used and disclosed for other purposes with Your consent or as permitted or required by law You may request to review Your personal information in Your file or request to make a correction by writing to: The Privacy Officer, Continental Casualty Company, 66 Wellington Street West, Suite 3700, Toronto, Ontario M5K 1J5. For more information on privacy, visit: www.cnacanada.ca
To obtain a large-type copy of the terms and conditions of this Policy, please call the Administrator at [1-833-740-1286].